Cottage Terms and Conditions

Terms & Conditions

By submitting a booking, you confirm that you have read, understood, and agreed to the terms & conditions set out below:

  • To confirm a booking, a non-refundable deposit (30% of your booking cost) will be required.

Once this has been paid you will receive a booking confirmation with all payment details.

  • Bookings will not be accepted until a 30% deposit has been received.

Prices will be confirmed at the time of booking enquiry.

  • If your booking is less than 4 weeks (28 days) from your arrival date, then full payment will be required at the time of booking
  • Payment can be made via Credit, Debit card or bank transfer.

We also accept bank transfers. Bank transfers must be received as cleared funds by the date specified.

  • VAT is included in the price set at the time of booking confirmation.
  • Your full payment must be paid 4 weeks (28 days) prior to your arrival.

If the balance is not paid 4 weeks (28 days) prior to your arrival Peak district Holidays reserves the right to cancel your agreement and notice will be sent via the email address provided at the time of booking. Any deposit paid will not be refunded.

  • No Changes or amendments will be accepted 4 weeks (28 Days) prior to arrival.

No refunds will be issued after full payment is received 4 weeks (28days) before your arrival.

  • Please note, for large groups a security deposit may be required.

Deposits will be between £100 – £400 depending on the properties booked, which would be returned to you at the end of your stay subject to the following conditions.

Damage or Loss of contents.

Excessive or incorrect use of the facilities, as we expect the cottages to be left as you found them.

Anti-social behaviour. Please note you can be asked to vacate the property with no compensation

We have a strict zero tolerance policy for late-night noise from 10pm, to ensure that no other guests or local residents are disturbed.

  • Where your booking is made through a third-party provider

The terms & conditions notified to you by the third party will also apply.

  • Any additional guests must be agreed by Peak District Holidays prior to your arrival.
  • No smoking is permitted in any property.
  • All guests agree to arrive and leave the property at the dates and times agreed by Peak District Holidays.

It may be possible to organise an earlier arrival or later departure.

An extra charge may be added

  • The lead guest will assume responsibility for all guest’s compliance with the terms & conditions

Dog Policy

This applies to all pets not just dogs unless stated.

  • Dogs must not be left alone in the property at any point.
  • Comply to the maximum number of pets

This will be agreed with Peak District Holidays at the time of booking and will depend on the properties booked.

  • Pets must be well behaved, and house trained.
  • Any fouling must be cleaned up by yourself without delay.
  • Any damage caused to the property must be paid for.

Cancellations

  • It is the responsibility of the guest to ensure they have adequate holiday insurance to cover their booking and individual circumstances.

Such as adverse weather, jury duty, change in personal circumstances, illness (including Covid-19), family emergencies and travel delays.

  • We reserve the right to cancel any bookings if full payment has not been received 4 weeks (28 days) prior to arrival.
  • In the event of a cancellation by you no refunds will be issued

This will need to be claimed from your holiday insurance.

  • Peak District Holidays reserve the right to cancel any bookings

In the event of the property becoming unavailable due to a problem with the property facilities or any reason outside of our control we have the right to cancel your booking.

Where possible an alternative property will be offered or a full refund.

Complaints / Compensation

  • Should you wish to make a complaint

This must be done during your stay, so that every attempt can be made to resolve the issue as soon as possible.

Under no circumstances will compensation be considered for a complaint raised after the holiday has ended.