FAQ’s

FAQ's

Your booking

To secure your booking a 30% deposit is required. The balance is payable 4 weeks prior to the start of your holiday. If you book within 4 weeks of arrival, then payment in full will be required.

In the event of cancellation, you deposit is non-refundable. We suggest you have travel insurance in place to protect yourself against this possibility.

For some large group bookings an additional damages deposit will be payable. This will be refunded provided no issues have arisen during your stay.

Arrival and departure

Arrival is from 4pm.

The key for your cottage will be in the key safe beside the door and the entry code will be sent to you. It is not always possible to meet and greet our guests, but we will endeavour to see you at some point during your stay.

Departure is for 10am.

Please leave the cottage as you found it! Empty all the bins and remove bed linen and towels to the laundry bag provided. (due to Covid-19 we are requesting guests  follow this procedure)

Return the key to the key safe.

It is sometimes possible to arrange an earlier arrival or later departure time – please check with us  prior to your stay.

Facilities, bed linen and towels

Bed linen and towels are provided.

Travel cots and high chairs are available – please supply your own cot bed linen.

A few basics for short stays are supplied, including toilet rolls, washing up liquid, dishwasher tablets, anti – bac spray, bin bags.

The cottages have electric ovens and hobs, and a fridge/freezer. The larger cottages and house at Farditch have washing machines.  The cottages at Endmoor have a shared laundry room with a washing machine and tumble dryer. A generous supply of crockery, glasses and cookware is provided, relevant to the occupancy of each cottage. Should you require any specialist kitchen items please check with us.

If you encounter a problem with the standard or facilities of your accommodation, please let us know whilst you are there, rather than wait until you return home. We can then make every effort to rectify any issue, as we want you to enjoy your stay!

Dogs

We welcome well behaved dogs. Please let us know when you book if yours is coming too!

We usually permit 1 pet to each cottage, but will make exceptions to allow 2 – dependent on the size and breed. Please check with us.

There is an enclosed paddock at Farditch Farm and an enclosed, shared garden at Endmoor Farm. Please use the dog bins at each site. We request that your dog is kept under control at all times and does not disrupt our other guests. 

Your dog must not be left home alone!

WiFi and mobile phones

WiFi is provided free of charge. We request that guests use the internet responsibly for accessing emails and general web browsing only. If the service is overloaded, especially at Endmoor Farm, the efficiency for all users will be compromised. 

Please be aware that due to our rural location, mobile phone coverage may vary and may not meet your usual expectations.

Car parking

There is plenty private off road parking, adjacent to your cottage and covered by CCTV. Your car and contents are your responsibility. We have a large new cycle store at Farditch Farm so your bikes can be securely left. 

Outdoors

Endmoor Farm has a large, enclosed garden which all the cottages share. Tables and chairs are provided.

Farditch Farm has several patio and terrace areas, which are mainly enclosed. Tables and chairs are provided.

During the summer months we provide gas BBqs on request.

We do not have a hot tub facility and will be unable to meet the requirement to hire one in.

Food and drink

We recommend for larger family groups that they consider arranging an online grocery delivery from home. Please book a time for when the first member of the party has arrived, as we are unable to accept a delivery on your behalf.

There are several very good pubs, serving locally produced food and great beers within a short distance. All are dog friendly.

If you are a large party and require an outside caterer so you can sit back and relax – please let us know your requirements and we can then offer you various options.

Transport

Should you require a taxi, we recommend you book well in advance as they are fairly limited.

Premier 01298 77767, JAM 01298 72333, Pacman 07971 400015.

Nearest train station is Buxton or Matlock.

Bus services – Chelmorton, Coalpit Lane – Transpeak from Manchester to Derby.

                           Monyash village green – to Bakewell.

General

We are no longer permitted to offer our comprehensive Information Folder and selection of leaflets ( Covid-19 restriction) with walks, places to visit, cycle routes etc. Please contact us before you arrive so we can email you any places of interest, links, relevant information etc.